Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Our shipping and delivery partner is YANWEN. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart. Your package(s) will be shipped and delivered by YANWEN. All shipments can be tracked on YANWEN website.
For large items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered at your home.
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only
Delivery Estimates: As large items must be shipped by truck, delivery can take 1-2 weeks. For presale products, please expect longer shipping & delivery period.
*Please note that due to the ongoing impacts of COVID-19, our delievry ETAs have been longer than usual in some cases.
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at firstname.lastname@example.org within 3 business days after receiving shipping.
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
At this time, we are unable to provide shipping to APO/FPO/PO box addresses
Please note that we do not provide sales services to the following remote areas : Canada, Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, Marshall Islands.